Let no debt remain outstanding, except the continuing debt to love one another, for whoever loves others has fulfilled the law.

PROFESSIONAL PERSONNEL

Paladin only allows top collection professionals with significant industry experience to work their clients accounts. All collection personnel take part in a comprehensive proprietary training program that includes but is not limited to:

  • Successful Collection Techniques
  • Dispute Resolution
  • Negotiation Strategies And Requirements
  • Skip Tracing Approaches
  • Role Playing Exercises
  • Successful Collection Techniques

These and other strategic practices are intended to parallel applicable parts of the revised Fair Debt Collections Practices Act of 1997.

INVESTIGATIONS

PCG utilizes the services of outside, licensed and bonded field investigators to make, when necessary, face to face contact with your debtors, obtain information for collection purposes, and most importantly create the urgency to collect our clients’ debt.

This investigative approach, combined with our asset & liability search,  separates PCG from the competition. We provide reports and photos to our clients to assist them in determining suit worthiness of their claims. Be advised, many companies claim to do what we do, but they do not. You should always ask for these services from from your agency!

FIELD REPORTS

We want all of our clients and potential clients to understand that we actually do what we say we do. As a client of PCG, you are provided a copy of every field investigation we perform.

Please click here to look at an actual report provided by our field investigator. The debtor company, in this case, denied having our client’s equipment. After our visit, the debtor quickly paid our client. Remember the strategic purpose of this approach is to provide our professionals additional information and to create urgency. Our approach fits all sectors of business to business debt recovery needs.

CUSTOMIZED APPROACH

Paladin provides superior collection strategies and solutions to their clients. At PCG, we understand and value the importance of our clients’ needs. Therefore, we customize specific approaches for a client or specific industry.  We avoid ‘cookie cutter’ approaches that you may have seen with other agencies.

One example of our customized approach is our Audit Approach that is used earlier in the collection cycle. In essence, we remove the words ‘collection’ or ‘collection firm’ from communication with your customer. The goal is to identify disputes and provide resolutions.  It is to provide a more audit type overview systematically working through invoices to motivate your delinquent customer to pay voluntarily.  It is our intent to maintain the rapport you have with your customers.  

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Paladin Commercial Group
6205 S. Main St., Ste 250 - Aurora, CO 80016
888.870.1724 - 303.696.3900 - 303.696.9263 (Fax)

© 2019 Paladin Commercial Group

Paladin is independently owned and operated and has formed a strategic partnership with Altus GTS.  As a direct result of this partnership, every collection account is now handled by a collection staff that has been certified by the pretigious Commercial Law League of America (CLLA) and endorsed by the International Association of Commercial Collectors (IACC).  In addition, clients can have the confidence of knowing that the IT systems used to handle their data and financial information have met SOC 1 and SOC 2 audit standards (Service Organization Control, Statement on Standards for Attestation Engagements (SSAE) 18)) to ensure the highest levels of integrity, confidentialy, and privacy.